Refund policy

The Question Point — Online Course provides digital access. No physical item is shipped or needs to be returned.

Access problems

If you cannot access the course you purchased, email thinkloud@live.ca with your order number, checkout email address and a brief description of the problem. Do not send passwords or payment-card details.

We will work with you to provide or restore your purchased access. If we cannot resolve the problem and provide that access, we will refund the affected course purchase to your original payment method. Your bank or payment provider determines when the refund appears in your account.

Change of mind and assessment results

Except where required by applicable law, we do not offer refunds solely for a change of mind, choosing not to complete the course, or not passing an assessment. Purchasing the course does not guarantee a passing result or certificate.

Your legal rights

This policy does not exclude or limit any cancellation, refund or other rights and remedies you have under applicable consumer protection law, including rights relating to non-delivery, defective services or misrepresentation.